the post-dotcom bubble World Wide Web with its emphasis on social networking, content generated by users, and cloud computing from that which came before.
This era of the Internet has culminated in the concentration of economic power in a few of the largest corporations, a phenomenon that is termed Big Tech. Facebook (Meta), Amazon, Apple, Netflix, Google (Alphabet) are known as FAANG, the dominant Big Tech players. Centralization of control and concentration of power go hand in hand.
The digital economy that has emerged from Web2 is based on either extracting fees from users, as Netflix does with subscriptions and Amazon does with Prime, extracting profits from selling goods as Amazon and Apple do, or selling ads as Facebook and Google do. In each case, the business model relies on positioning the Big Tech company as the dominant supplier in the supply chain. If you produce movies, you have to go through Netflix to reach your audience. If you produce goods, you have to go through Amazon to sell to your customers. If you produce iPhone apps, you have to go through Apple’s App Store to offer apps to users. If you want to advertise, you have to go through Facebook and Google to reach your audience. In every case, Big Tech is an intermediary that gets rich as the middleman.
One feature of Web3 is the incorporation of digital currencies (crypto). This would disintermediate payments by potentially eliminating banks, credit card companies, and payment processors. The payer and the payee would transfer funds directly with a transaction on a blockchain, which itself has no controlling entity and is therefore decentralized (assuming we are talking about Bitcoin, not some shitcoin). Financial transactions paid in crypto require no middlemen. Digital transactions have concentrated power into Big Tech because integration with the fiat financial system is expensive and subject to onerous regulation.
Integrating a crypto payment protocol natively into the Web is a game changer. Not only would it begin to decouple commerce from the fiat financial system, it should also begin to alter the relationship that users have with service providers and each other. Fiat payment processors impose an asymmetric relationship between participants: merchant and consumer. Crypto eliminates that asymmetry by enabling anyone to send funds to anyone with an address who can receive them.
Google and Facebook have thrived on advertising dollars because of the asymmetrical relationship imposed by the fiat payment system. The Social Dilemma is a Netflix documentary that explains how the ad revenue model provides social media companies perverse incentives to design systems that encourage harmful behavior among the user base. Engagement becomes divisive. Information bubbles form. Users become addicted to dopamine hits. All to lure more eye balls and clicks so that advertisers can be charged for more impressions and conversions. Users hate seeing ads, but it is the price they pay to receive free services, as their engagement is monetized. The users become the product that is sold to advertisers.
How does eliminating fiat asymmetry fix this? Users on social media are content creators. Their opinions are an organic source of reviews, endorsements, and complaints. Every day the most compelling content goes viral because the audience is won over and engages enthusiastically. What if a decentralized social media platform, instead of directing advertising dollars to Big Tech, rewarded users for content creation and promotion? Users could be paid to post quality content with their compensation being proportional to the positive engagement they receive from others. This could be achieved through tips from the audience and from promotion fees charged for boosting content. The key is rewarding users for positive contributions. This institutes an incentive structure that increases personal fulfillment and social cohesion. This is what we want to enable with Web3.
Jack is backing an alternative to the Web3 vision called Web5 (Web2 + Web3) through an organization named TBD with open source projects for decentralized identity and decentralized web nodes for personal data storage that work with distributed web apps. On the surface, as I have not had an opportunity to look deeper into this Web5 initiative, the overview seems closely aligned with what I independently have imagined. I feel the potential kinship to what this project is doing.
The Web5 project appears to be directionally attractive with regard to how the problem space is framed. However, we need to examine the solution approach to see if the protocols and architecture being proposed are also attractive. The Web3 approach is decidedly not attractive for the reasons that Jack has highlighted. I credit him for being a vocal dissenter, when honest dissent is warranted.
I will dig deeper into Web5 and offer some insights from my own perspective. If this turns out to be closely aligned to my own passions, I may volunteer to contribute.
Is it possible to build tech to track reputation for a digital identity across services without having it gamed or turned into a social credit system of institutionalized cancel culture?
The topic of reputation came to mind was promoted by this tweet. Saifedean Ammous (The Bitcoin Standard) had this idea for how Twitter could be improved. It is about reputation. To determine whether someone should be distrusted, a person can look to their own social network to see how often the counterparty is distrusted. Apply the Web of Trust pattern toward distrust. The same system for tracking certification (a form of trust) can be leveraged to track distrust also, and this would be a very valuable service for reputation tracking and analysis.
Reputation may not be an absolute measure. Saifedean’s observation suggests to me that it should work more like Web of Trust, except in the case of blocking it would be a measure of distrust. Each block is an attestation of distrust of the blocked user. The users who Saifedean follows form his web of trust. To some lesser degree the connections to others through his follow list deserve some trust as a transitive relationship. Those blocked by these trusted users can each be assigned a distrust score based on the attestations from Saifedean’s web of trust.
From your perspective, the reputation of someone else would be based on your own web of trust. It is subjective, relative to your social network and the attestations of each member. Attestations of trust contribute to a score for how much a person deserves to be trusted. Attestations of distrust contribute to a score for how much a person deserves to be distrusted.
Calculating reputation scores based on attestations on social networks raises questions and concerns. Scoring can be gamed and abused. Bot nets can be deployed to skew scores by contributing many bogus attestations. This can be used to smear a hated enemy or to fraudulently raise someone’s public stature. We see such gaming in search engine optimization, in likes and dislikes of content on social networks, and in product rating and review sites. Personal and professional reputation is a high stakes affair.
Everyone is aware of China’s social credit system, which enables the government to track every citizen’s activities, score them according to the government’s preferred behaviors, and punish citizens to various degrees by denying low scoring individuals from participating in society (i.e., economic transactions, travel, etc.). A reputation system exists to facilitate individuals to freely associate with others or to deny such associations. This system must forbid the government or other powerful entities from being able to coerce others into and out of associating with individuals these powerful entities target for punishment, which would be tyrannical.
Is it possible for such a reputation system to be deployed prolifically without enabling tyrannical regimes or angry mobs from exploiting it in violation of individual rights. Lives are destroyed this way, as they are cast out of society. Ideally, the system’s protocols would make it impossible for such power to be abused in this way. Reputation is tied to a person’s digital identity. If a person is shackled to a single identity, they are vulnerable to that identity being smeared and targeted for cancellation by adversaries.
There must be some recourse. If a person can change identities and recertify their verified credentials for their replacement identity, this could effectively renounce any references to the old identity. Attestations of distrust of the old identity would have no effect on the new identity. However, attestations of trust for the new identity would need to be earned and reestablished. This makes changing identity a costly migration, only worthwhile if shedding a highly disreputable identity to start fresh. It is also important for the identity protocols to be decentralized such that the system is open to many providers with no coordination or shared storage or policy enforcement. There must not be an single source of truth for human identity tied to digital identities, otherwise a person can be cancelled by tyranny or abuse of power.
We want to enable Alice to assess Bob based on Bob’s positive and negative attestations among the people connected between them. That allows Alive and Bob to associate or not based on informed consent. We do NOT want such voluntary associations to be interfered with by tyrannical powers, who wish to exert control over collectives to target individuals regardless of consent.
I find myself being more diligent taking notes and then distilling knowledge from my notes into articles for others. I used to be able to complete tasks serially, more or less. Occasionally, I noticed that follow-on tasks were hard to accomplish, because I couldn’t remember what I was thinking originally. So I tended to capture essential (summary and instructional) information into README, comments in code, and docs. I never really took detailed notes to log my step-by-step activities until recently. I started doing this logging, because I find myself multi-tasking and distracted so much by so many concurrent activities, I can hardly focus on getting anything done. The context-switching was so frustrating, and I didn’t have enough stack space in my head to keep anything straight. So now I’m employing some rudimentary techniques to apply computer-assistance by just taking notes. That is why my mind wanders to the topic of personal assistants in the workplace as being the next frontier. Personal Assistants
The Loretta superbowl ad by Google was a very compelling story about the benefits of memory assistance if the human-computer interface is frictionless enough to integrate into normal experience.
Google’s commercial was extremely compelling, except that Google is failing to see how to apply its foresight into its products (Android, Keep) to enable quickly clipping ANY content while using ANY app to save as notes, and then applying machine intelligence and analytics to provide reminders and personal assistance based on computed insights.
The reason I was trying to recall the notes-related insight was actually because I’ve been finding myself buried in unrelated tasks and things to do coming from so many directions every day, it’s hard to keep track of what and when. The obvious solution is to use some kind of task reminder application. The problem with those is that I have to take time out of what I’m doing to go into such an app and create a task, which is distracting and time consuming in itself. What I really want is while I’m in any other application, whether I am reading email, reading Slack messages, attending a Zoom meeting, working a JIRA issue, responding to PagerDuty, writing on Confluence, reviewing code in GitLab, or literally anything, I want a one-click mechanism to “remember this”, so that an app will keep a note, maybe translate it into a task on my to-do list, remind me later if necessary, help me prioritize, and help me remember things. It is the one-click action in the context of the application that I’m already working in that is the key feature to interface to all these other personal assistance capabilities.
Android does support highlighting content and using Share to Keep Notes. However, this does prompt for additional information, and it creates a new Keep document. This is close, but not sufficient. From a user experience perspective, it is fine to highlight and share, but the aim should be to “remember this” without prompting for anything more so that focus is not taken away from the original context.
The app for keeping notes should be light weight. Notes should be more like items on a list, timestamped, and available for subsequent labelling, re-organization, searching, and use (integration with related apps like for task management). It needs to be a clipboard with unlimited history, so that snippets of information can be remembered on the fly for later review, classification, and movement to other applications. Life is a stream of notable events, many of which we want to queue for later recall in a different context, as we are preoccupied with what we are busy with in the moment.
The idea of a personal assistant is that without the user needing to click at each moment to clip something at each interesting moment, an agent can shadow the user’s activity and automatically track what is attracting the user’s attention. It can keep a history of bookmarks and actions across applications based on the user’s activity. Later, this record will help to answer questions about what the user had done earlier and what information was encountered. An assistant would ensure that everything is committed to memory continually without interrupting the user’s normal flow of work. When the user does highlight and share, it indicates something of particular interest that becomes a priority.
Having a recorded history of work can then be analyzed to document procedures, teach others the same workflow, and automate procedures for repeatability. Repetitive tasks are a machine’s specialty. Reducing tedium is what mechanization is meant for.
The trucker’s freedom convoy in Canada has revealed how individuals are vulnerable to tyrannical (rights violating) actions by governments and corporations cooperating with authoritarian diktats across jurisdictional boundaries. Maajid Nawaz warns of totalitarian power over the populace using a social credit system imposed via central bank digital currency (CBDC) regimes being developed to eliminate cash. “Programmable” tokens will give the state power to control who may participate in financial transactions, with whom, when, for what, and how much. Such a regime would enable government tyranny to reign supreme over everyone and across everything within its reach.
Centralized dictatorial power is countered by decentralization, especially that which is designed into technology to become unchangeable by humans after the technology proliferates. The design principle is known as Code is law. The Proof of Work (PoW) consensus algorithm in Bitcoin is one such technology. CBDC is an attempt to prevent Bitcoin from becoming dominant. Criticism of PoW using too much electricity is another tactic. National and supranational powers (above nation states) are working against decentralization in order to preserve their dominance. The World Economic Forum (WEF) is installing its people into national legislatures and administrations to enact policies similar to those of the Chinese Communist Party (CCP) to concentrate globalized power for greater centralization of control.
We look toward Web3 and beyond to enable decentralization of digital services. As we explore decentralized applications, we must consider the intent behind distributed architectures for decentralization. What do we want from Web3?
Traditionally, we think about availability with regard to failure modes in the infrastructure, platform services, and application components. Ordinarily, we do not design for resiliency to the total loss of infrastructure and platform, because we don’t consider our suppliers to be potentially hostile actors. However, global integration and the unholy nexus of multinational corporations with foreign governments to impose extrajudicial punishments on individuals, who reside outside the jurisdiction of governments hostile to their cause, put them within the reach of unjust laws and tyrannical diktats of authoritarians. It is clear now that this is one of the greatest threats that must be mitigated.
Web3 technologies, such as blockchain, grew out of recognition that fiat is the enemy of the people, and we must decentralize by becoming trustless and disintermediated. Eliminate single points of failure everywhere. Run portably on compute, storage, and networking that are distributed across competitive providers in adversarial jurisdictions across the globe without cooperation. When totalitarianism comes, Bitcoin is the countermove. Decouple from centralized financial systems, including central banking and fiat currencies. Become unstoppable and ungovernable, resistant to totalitarianism.
To become unstoppable, users need to gain immunity from de-platforming and supply chain disruption through decentralization. Users need to be able to keep custody of their own data. Users need to self-host the application logic that operates on their data. Users need to compose other users’ data for collaboration without going through intermediaries (service providers who can block or limit access). Then, to achieve resiliency, users need to be able to migrate their software components to alternative infrastructure and platform providers, while maintaining custody of their data across providers. At a minimum, this migration must be doable by performing a human procedure with some acceptable interruption of service. Ideally, the possible deployment topologies would have been pre-configured to fail-over or switch-over automatically as needed with minimal service disruption. Orchestrating the name resolution, deployment, and configuration of services across multiple heterogeneous (competitive) clouds is a key ingredient.
Custody of data means that the owner must maintain administrative control over its storage and access, as well as having the option of keeping a copy of it on physical hardware that the owner controls. Self-hosting means that the owner must maintain administrative control over the resources and access for serving the application functions to its owner, and for that hosting to be unencumbered and technically practical to migrate to alternative resources (computing, financial, and human).
If Venezuela can be blocked from “some Ethereum services”, that is a huge red flag. Service providers should be free to block undesirable users. But if the protocol and platform enables authorities to block users from hosting and accessing their own services, then the technology is worthless for decentralization. Decentralization must enable users to take their business elsewhere.
Privacy is a conundrum. Users need a way to identify themselves and authenticate themselves to exert ownership over their data and resources. Simultaneously, a user may have good reason to keep their identity hidden, presenting only a pseudonym or remaining cloaked in anonymity in public, where appropriate. Meanwhile, governments are becoming increasingly overbearing in their imposition of “Know Your Customer” (KYC) regulations on businesses ostensibly to combat money laundering. This is at odds with the people’s right to privacy and being free from unreasonable searches and surveillance. Moreover, recruiting private citizens to spy on and enforce policy over others is commandeering, which is also problematic.
State actors have opposed strong encryption, and they have sought to undermine cryptography by demanding government access to backdoors. Such misguided, technologically ignorant, and morally bankrupt motivations disqualify them from being taken seriously, when it comes to designing our future platforms and the policies that should be applied. Rights are natural (a.k.a. “God-given” or inalienable), and therefore they (including privacy) are not subject to anyone’s opinion regardless of their authority or stature. Cryptographic technology should disregard any influence such authorities want to exert, and design for maximum protection of confidentiality, integrity, and availability. Do not comply. Become ungovernable.
While the capabilities and qualities of the platform are important, we should also reconsider the paradigm for how we interact with applications. Web2 brought us social applications for human networking (messaging, connecting), media (news, video, music, podcasts), and knowledge (wikis). With anything social, group dynamics invariably also expose us to disharmony. Web2 concentrated power into a few Big Tech platforms; the acronym FAANG was coined to represent Facebook (now Meta), Amazon, Apple, Netflix, and Google (now Alphabet). With centralized control comes disagreement over how such power should be wielded as well as corruption and abuse of power. It also creates a system that is vulnerable to indirect aggression, where state actors can interfere or collude with private actors to side-step Constitutional protections that prohibit governments from certain behaviors.
David Sacks speaks with Bari Weiss about Big Tech’s assault on free speech and the hazard of financial technologies being used to deny service to individuals, as was done to the political opponents of Justin Trudeau in Canada in response to the freedom convoy protests.
Our lesson, after enduring years of rising tension in the social arena and culminating in outright tyranny, is that centralized control must disappear. Social interactions and all forms of transactions must be disintermediated (Big Tech must be removed as the middlemen). The article Mozilla unveils vision for web evolution shows Mozilla’s commitment to an improved experience from a browser perspective. However, we also need a broader vision from an application (hosted services) perspective.
The intent behind my thoughts on Future Distributed Applications and Browser based capabilities is composability. The article Ceramic’s Web3 Composability Resurrects Web 2.0 Mashups talks about how Web2 composability of components enabled mashups, and it talks about Web3 enabling composability of data. The focus is shifting from the ease of developing applications from reusable components to satisfying the growing needs of end users. Composability is how users with custody of their own data can collaborate among each other in a peer-to-peer manner to become social, replacing centralized services with disintermediated transactions among self-hosted services. The next best alternative to self-hosting is enabling users to choose between an unlimited supply of community-led hosted services that can be shared by like-minded mutually supportive users. The key is to disintermediate users from controlling entities run by people who hate them.
Here is a great analysis of the critiques against today’s Web3 technologies. It is very clarifying. One important point is the ‘mountain man fantasy’ of self-hosting; no one wants to run their own servers. The cost and burden of hosting and operating services today is certainly prohibitive.
Even if the mountain man fantasy is an unrealistic expectation for the vast majority, so long as the threat of deplatforming and unpersoning is real, people will have a critical need for options to be available. When Big Tech censors and bans, when the mob mobilizes to ruin businesses and careers, when tyrannical governments freeze bank accounts and confiscate funds, it is essential for those targeted to have a safe haven that is unassailable. Someone living in the comfort of normal life doesn’t need a cabin in the woods, off-grid power, and a buried arsenal. But when you need to do it, living as a mountain man won’t be fantastic. Prepping for that fall back is what decentralization makes possible.
In the long term, self-hosting should be as easy, effortless, and affordable as installing desktop apps and mobile apps. We definitely need to innovate to make running our apps as cloud services cheap, one-click, and autonomous, before decentralization with self-hosting can become ubiquitous. Until then, our short-term goal should be to at least make decentralization practical, even if it is only accessible initially to highly motivated, technologically savvy early adopters. We need pioneers to blaze the trail in any new endeavor.
We need a general purpose Web architecture for dApps that are not confined to a niche. I imagine container images served by IPFS as a registry, and having a next-gen Kubernetes-like platform to orchestrate container execution across multicloud infrastructures and consuming other decentralized platform services (storage, load balancing, access control, auto-scaling, etc.). If the technology doesn’t provide a natural evolution for existing applications and libraries of software capabilities, there isn’t a path for broad adoption.
We are early in the start of a new journey in redesigning the Web. There is so much more to understand and invent, before we have something usable for developing real-world distributed apps on a decentralized platform. The technology may not exist yet to do so, despite the many claims to the contrary. This will certainly be more of a marathon, rather than a sprint.
In the journey to developing Web3, we must understand what is motivating decentralization. We are attempting to reinvent the Web to address deficiencies that have placed individuals in jeopardy of censorship, cancellation, and political persecution at the hands of Big Tech platforms, state actors, and adversarial groups intent on harm. Historical ideals to preserve the “free and open Internet” have been abandoned. If a “free and open Internet” is to be preserved, it cannot rely on the honor and voluntary cooperation of humans. Technologies must become permissionless, trustless, and unassailable, so that dishonorable and uncooperative humans can coexist.
Protecting a user’s right to free speech by having the user take custody of their own data, and ensuring that data cannot be made inaccessible.
Protecting a user’s right to free association by ensuring that data in the user’s custody can be published to whatever audience the owner wishes to reach.
Protecting an audience’s right to free association by ensuring access to data published by others, and ensuring that applications can compose that data for the intended use, including for social collaboration.
Protecting a user’s access to platform capabilities for providing the application services that process that data.
Protecting a user’s ability to transact business with others without being subject to third party intermediaries cancelling them.
Protecting a user’s privacy by ensuring the user can share their data only with others who are granted authorization. In some circumstances, a user may want to remain anonymous, so that their real-world identity cannot be exposed for doxxing. Hostile detractors often try to cancel people by targeting their business, sources of income, reputation, relationships, sensitive information, even their personal safety.
Let’s keep these requirements in mind as we explore technologies that can help realize Web3 in restoring the ideal of a free and open Internet in the face of large factions of society who are hostile to (or wobbly on) freedom and openness.
One approach to better empowering users and upstart services to avoid Big Tech censorship, suppression, and control is to build capabilities into the browser for mashing up and mixing in complementary services. This would provide a client-side (browser based) approach for third party complementary services to extend incumbent services without needing the incumbent’s authorization or cooperation. This would be one element of building Future Distributed Applications.
Using this approach, social media sites (Facebook, Instagram, Twitter, YouTube, Reddit, etc.) that enforce authoritarian content moderation policies can be complemented by alternative services, where prohibited users and comments can be linked. Users could see the conversation with content merged from every desired source beyond Big Tech control. This approach for distributing comments that form a single conversation would be applicable to many services.
Comment on content where a user’s comments would be suppressed.
Annotate or review an article where commenting is not enabled. Allow an annotation to link precisely to a specific range of text, so it can be presented inline.
Add links to relevant content not referenced by the original.
This paradigm would enable end users to control how content is consumed, so that Web sites cannot censor or bias what information is presented about controversial topics.
Applying browser add-ons that mix-in complementary services would also enable end users to take information and process it in personalized ways, such as for fact-checking, reputation, rating, gaining insights through analytics, and discovering related (or contrarian) information. Complementary content could be presented by injecting HTML, or by rendering additional layers, frames, tabs, or windows, as appropriate.
Browser add-ons are only supported on the desktop, not mobile devices. Mobile devices would need to be supported for this paradigm to become broadly useful.
There is friction between a microservices architecture and life cycle management goals for application releases. One significant motivation for microservices is independent life cycle management, so that capabilities with well-defined boundaries can be developed and operated by self-contained, self-directed teams. This allows for more efficient workflows, so that a fast-moving code base is not held back by other slower-moving code bases.
Typically, an application (a collection of services that form an integrated whole and are offered together as a product to users) is rolled out with major and minor releases on some cadence. Major releases include large feature enhancements and some degree of compatibility breakage, so these may happen on an annual or semi-annual basis. Minor releases or patches may happen quarterly, monthly, or even more frequently. With microservices, the expectation is that each service may release on its own schedule without coordination with all others even within the scope of an integrated application. A rapid release cadence is conducive to responsiveness for bug fixes and security fixes, which protect against exposing vulnerabilities to exploits.
One advantage of applications on the cloud is that a single release of software can be rolled out to all users in short order. This removes the substantial burden on developers to maintain multiple code branches, as they had to do in the past for on-premises deployments. Unfortunately, the burden is not entirely lifted, because as software under development graduates toward production use, various pre-release versions must be made available for pre-production staging, testing, and quality assurance.
Development is already complex, needing feature development toward a future release to proceed in parallel with being able to implement bug fixes for the release that is already in production (assuming all users are on only the latest). These parallel streams of development will be in various phases of pre-production testing toward being released to production, and in various phases of integration testing with a longer-term future release schedule. Varying levels of severity for bugs mean that the urgency for fixes varies. For example, emergency fixes need to be released as a patch to production immediately, if they are needed for security vulnerabilities that are exploitable. Whereas, fixes for functional defects may wait for the next release on the regular cadence. Cherry-picking and merging fixes across code branches is tedium that every developer dreads. Independent life cycle management of source code organized according to microservices is seen as helping to decouple coordination across development teams, which are organized according to microservice boundaries.
Independent life cycle management of services relies on both backward compatibility and forward compatibility. Integration between services needs to be tolerant of mismatched versions to be resilient to independent release timing, including both upgrades, rollbacks due to failed upgrades, and rerunning an upgrade after a prior failure. Backward compatibility enables a new version of a service to interoperate with an older client. Forward compatibility enables the current version of a service—soon to be upgraded—to interoperate with a newer client, especially during the span of time (brief or lengthy) in which one may be upgraded before the other. In my article about system integration, I explained the numerous problems that make compatibility difficult to achieve. Verification of API compatibility through contract testing is the best practice, but test coverage is seldom perfect. Moreover, no contract language specifies everything that impacts compatibility. Mocking will never be representative of non-functional qualities. This is one of many reasons why confidence in verification cannot be achieved without a fully integrated system. This is how the desire for independent life cycles for microservices is thwarted. The struggle is more real than most people realize. As software professionals, we enter into every new project with fresh optimism that this time we will do things properly to achieve utopia (well, at least independent life cycle would be a small victory), and at each and every turn we are confronted by this one insurmountable obstacle.
Application features involve workflows that span two or more collaborating microservices. For example, a design-time component provides the product modeling for a runtime component for selling and ordering those products. Selling and ordering cannot function without the product model, so the collaboration between those services must integrate properly for features to work. Most features rely on collaborations involving several services. Often, the work resulting from one service is needed to drive the processing in other services, as was the case in the selling and ordering example above. This pattern is repeated broadly in most applications. Once all collaborations are accounted for across the supported use cases, the integrations across services would naturally cover every service. The desire for an independent life cycle for each service that composes the application faces the interoperability challenges across this entire scope. There goes our independence.
Given the need to certify a snapshot of all services that compose an application to work properly together, we need a mechanism to correlate the versioning of source code to versions of binaries (container images) for deployment. Source code can be tagged with a release. This includes Helm charts, Kubernetes YAML files, Ansible playbooks, and whatever other artifacts support the control plane and operations pipelines for the application. A snapshot must be taken of the Helm chart version and their corresponding container image versions, so that the complete deployment can be reproduced.
This identifies an application release as a set of releases of services deployed together. This information aids in troubleshooting, bug reporting, and reproducing a build of those container images and artifacts from source code, each at the same version as what was released for deployment. This is software release management 101, nothing out of the ordinary. What is noteworthy is our inability to extricate ourselves from the monolithic approach to life cycle management despite adopting a modern microservices architecture.
Worse still, if our application is integrated into a suite of applications, as enterprise applications tend to be, the system integration nightmare broadens the scope to the entire suite. The desire for an independent life cycle even for each application that composes the suite faces interoperability challenges across this entire scope. What a debacle this has turned out to be. The system integration nightmare is the challenge that modern software engineering continues to fail at solving across the industry.
Coordinating human activities across organizations and disciplines is fundamental to DevOps. This requires having documented procedures to handle any situation, tools that enable participants to collaborate effectively, and a shared understanding of what information needs to be captured and communicated to work — especially when the actors are likely to be separated by space and time.
A DevOps procedure is initiated for a reason. These situations include scheduled maintenance, a response to an alert (detection of a condition that deserves attention), or a response to a request for support. In each case, there should be a ‘ticket’ (a record in a tool) that notifies a responsible DevOps engineer to work the issue. Ideally, the relevant procedure that applies to a ticket should be obvious — ideally, referenced explicitly.
When responding to an alert or a support request (usually a complaint about a service malfunction), usually it begins by confirming the reported condition. This requires gathering information about the context and collecting diagnostics to aid in troubleshooting. Ideally, the ticket clearly identified the problem; otherwise, interactions would be needed to gain such clarity. Humans are routinely terrible about assuming the recipient of a request has all the necessary context to understand what is being asked of them and why. To mitigate this inefficiency, tooling and procedural documentation are usually provided to guide how tickets should be written, so that many questions and answers are not needed afterward to satisfy the request.
The engineer who works a ticket should capture the service configuration, relevant logs to determine the failure mode, and any other data for the context associated with the problem for analysis toward an operational fix or for submitting a bug, if applicable.
A designated channel should be used for engineers to collaborate. Each engineer must record in real time the actions taken to troubleshoot, analyze, and correct the problem. This aids in coordination between multiple individuals in different roles across organizations to work together. Good communication enables everyone involved to stay informed and avoid taking actions that interfere with each other. Moreover, an accurate record can be reviewed later as a post-mortem. In the course of the
Severe incidents, such as those that cause a service outage, demand a root cause analysis toward preventative actions, such as process improvements, procedure documentation, operational tooling, or developing a permanent fix (for a software bug). This depends on the ticket capturing the necessary information to trace how the problem originated, such as the transaction processing in progress, events or metrics indicating resource utilization out of bounds (e.g., out of memory, insufficient cpu, I/O bandwidth limited, storage exhaustion) or performance impairment (e.g., lock contention, queue length, latency), or anything else that appears out of the ordinary.
One of the biggest impediments to verifying that a problem is resolved is that DevOps normally does not have access to the service features being exercises by end users. When a functional problem is reported by users, it may not be possible for DevOps to confirm that the problem is fixed from the user’s perspective. Communication with users may need to be mediated by customer support staff. The information on the ticket would need to facilitate this interaction.
Accurate record-keeping also enables later audits in case there are subsequent problems. The record of actions taken can be used to analyze whether these actions (such as configuration changes or software patches) are contributing to other problems. Troubleshooting procedures should include data mining of past incidents (have we seen this problem before? how did we fix it previously?) and auditing what procedures may have impacted the service under investigation (what could have broken this?).
Big Tech censorship and cancel culture are becoming intolerable. Politicization of business is destroying the fabric of society. Corporate oligarchs are implementing partisan agendas to shape public discourse by applying so-called “community standards” for social media content moderation. They de-platform personalities who express opinions that run counter to approved narratives. They silence dissent. Free speech and freedom of association are under threat, as private companies are coerced by state regulatory action, looming threats of state intervention, and mob rule through heckler’s veto, bullying, harassment, doxxing, and cancel culture. Concentration of power and control in a few dominant platforms, such as Google, YouTube, Facebook, Twitter, Wikipedia, and their peers has harmed consumer choice. Anti-competitive behavior, such as collusion among platform and infrastructure services to deny service to competitive upstarts and undesirable non-conformists, has suppressed alternatives like Parler, Gab, and BitChute.
The current generation of dominant platforms does not allow editorial control to be retained by content creators. The platform is viewed as the ultimate authority, and users are limited in their ability to assert control to form self-moderated communities and to set their own community standards. Control is asserted by the central platform authorities.
Control needs to be decoupled from centralized platform authorities and put back in the hands of content creators (authors, podcasters, video makers) and end users (content consumers and social participants). Editorial control over legal content does not belong with Big Tech. What constitutes legal content is dependent on the user’s jurisdiction, not Big Tech’s harmonization of globalist attitudes. To Americans, hate speech is protected speech, and it needs to be freely expressible. Similarly, users in other jurisdictions should be governed according to their own standards.
We need to develop apps with peer-to-peer protocols and end-to-end encryption to cut out the middlemen which will exterminate today’s generation of social media companies. Better yet, application logic itself should be deployable on user-controlled compute with user-controlled encrypted storage on any choice of infrastructure providers (providing a real impetus for the adoption of Edge Computing), so that centralized technology monopolies cannot dominate as they do today. This approach needs to be applied to decentralize all apps, including video, audio podcasts, music, messaging, news, and other content distribution.
I believe the next frontier for the Internet will be the development of a generalized approach on top of HTTP or as an adjunct to HTTP (like bittorrent) to enable distributed apps that put app logic and data storage at end-points controlled by users. This would eliminate control by middlemen over what content can be created and shared.
Applications must be distributed in a topology where a node is dedicated to each user, so that the user maintains control over the processing and data storage associated with their own content. Applications must be portable across cloud infrastructures available from multiple providers. A user should be able to deploy an application node on any choice of infrastructure provider. This would enable users to be immune from being de-platformed.
With an application whose logic and data are distributed in topology and administrative control, the content should be digitally signed so that it can be authenticated (verified to be produced by the user who owns it). This is necessary, so that a user’s application node can be moved to an alternative infrastructure (compute and storage) without other application nodes needing to establish any form of trust. Consumers (the audience with whom the owner shares content) and processors (other computational services that may operate on the content) of the information would be able to verify that the information is authentic, not forged or tampered with. The relationship between users and among application nodes, as well as processors, is based on zero trust.
Processing of information often involves mirroring and syndication. Mirroring with locality for low latency access gives certain types of transaction processing, such as search indexing, the performance characteristics they need. Authorizing a search engine to index one’s content does not automatically grant users of the search engine access to the content. Perhaps only an excerpt is presented by the search engine along with the owner’s address, where the user may request access. A standard protocol is needed to enable this negotiation to be efficient and automated, if the content owner chooses to forego human review and approval.
We need to change how social applications control the relationship between content producers and content consumers. First, for original source content, the root of a new discussion thread, the owner must control how broadly it is published. Second, consumers of content must control what sources of information they consume and how it is presented. Equally important, consumers of an article become producers of reviews and comments, when interacting in a social network. The same principle must apply universally to the follow-on interactions, so that the article’s author should not be able to block haters from commenting, but the author is not obligated to read them. Similarly, readers are not obligated to see hateful commenters, who they want to exclude from their network. The intent should be to enable each person to control their own content and experience, ceding no control to others.
Social applications need self-managed communities with member administered access control and content moderation. Community membership tends to be fluid with subgroups merging and splitting regularly. Each member’s access and content should follow their own memberships rather than being administered by others in those communities. The intent is to mitigate a blacklisted individual being cancelled by mobs. If a cancelled individual can form their own community and move their allies there with ease, cancel culture becomes powerless as a tool of suppression with global reach. Its reach is limited to communities that quarantine themselves.
This notion of social network or community is decentralized. A social application may support a registry of members, which would serve as a superset of potential relationships for content distribution. This would enable a new member to join a social network and request access to their content. Presumably, most members would enable automatic authorization of new members to see their content, if the new member has not been blocked previously. That is, enable a community to default to public square with open participation. However, honor freedom of association, so that no one is forced to interact with those with whom there is no desire to associate, and no one can be banned from forming their own mutually agreed relationships.
We need software innovations to address this urgent need to counter the censors, the cancellers, the de-platformers, the prohibitionists, the silencers of dissent, and the government oppressors. We don’t yet have a good understanding of the requirements which I’ve touched upon above, as I have only scratched the surface. We need an architecture to enable the unstoppable Open Internet that we failed to preserve from the early days. We need to develop a platform that realizes this vision to restore a healthy social fabric for our online communities.